Last updated: 3 August 2026
If DemoMate is not right for you, we will refund your first subscription payment in full — no questions required — when you ask within 14 days of your first purchase. This applies once per customer, to the first payment on your first paid plan.
Our checkout and billing are operated by Paddle, our merchant of record. Refunds are issued by Paddle to your original payment method, normally within 5–10 business days of approval. To request a refund, email [email protected] from the address on your account, or use the receipt link in your Paddle order confirmation.
You can cancel any plan at any time from your workspace billing settings; your plan stays active until the end of the paid period, and no further payments are taken. Renewal payments are not refundable except where the law of your country requires it — cancel before the renewal date to avoid a charge you do not want. Unused credits expire with the subscription and are not redeemable for cash.
Nothing in this policy limits any non-waivable rights you hold under the consumer-protection law of your country, including any statutory cooling-off period. Where those rights are broader than this policy, they apply.